1. Eligibility for Returns

Products are eligible for return only if:

• The product received is damaged during transit.

• The wrong product has been delivered.

• The product has a verified manufacturing defect.

• The item is unused, uninstalled, and in its original packaging.

• All accessories, manuals, warranty cards and invoices are included.

Returns will not be accepted without a valid purchase invoice.

2. Return Request Time

Customers must notify KT Impex within 7 days of receiving the product.

For damaged or incorrect products, please notify us within 48 hours after delivery along with photographs or videos.

Requests received after the specified period may not be accepted.

3. Return Process

To initiate a return:

Email: sales@ktimpex.com

Please include:

• Order Number
• Product Name
• Reason for Return
• Photos or Videos (if applicable)

Our support team will verify the request and provide return instructions.

Do not return any product without receiving confirmation from KT Impex.

4. Shipping Charges

If the return is due to:

• Wrong product shipped by KT Impex

• Manufacturing defect

• Transit damage

KT Impex will bear the return shipping charges.

For all other approved returns, return shipping costs shall be borne by the customer.

Shipping charges paid during purchase are non-refundable unless the return is due to our error.

5. Refund Policy

After receiving and inspecting the returned product, refunds will be processed if the return is approved.

Approved refunds will be credited to the original payment method within 7–10 business days.

If payment was made through bank transfer, NEFT/RTGS, or other offline methods, refunds will be processed to the customer's registered bank account.

6. Exchange Policy

Products may be exchanged only for:

• Manufacturing defects
• Transit damage
• Wrong product delivered

Replacement is subject to stock availability.

If the requested product is unavailable, an equivalent replacement or refund may be offered.

7. Damaged or Defective Products

If you receive a damaged or defective product:

• Do not install or use the product.

• Take clear photographs of:

• Product
• Packaging
• Shipping Label
• Damage

Email them to sales@ktimpex.com within 48 hours.

Our technical team will inspect the claim before approving replacement or refund.

8. Non-Returnable Products

The following items cannot be returned:

• Customized industrial panels

• Special-order products

• Software licenses

• Downloadable digital products

• Products damaged due to incorrect installation

• Products damaged by improper electrical connections

• Products damaged by water, fire, chemicals or misuse

• Products with removed serial numbers or warranty seals

• Used or installed products

9. Warranty Claims

Products covered under manufacturer warranty should be claimed under the respective manufacturer's warranty policy.

KT Impex will assist customers in coordinating warranty support wherever applicable.

Warranty terms vary by manufacturer and product.

10. Cancellation Policy

Orders may be cancelled before dispatch.

Once dispatched, orders cannot be cancelled and will follow the Return Policy.

Customized or made-to-order products cannot be cancelled after production has started.

11. Contact Us

For return, refund or warranty assistance:

KT Impex

  Email: sales@ktimpex.com

  Website: https://ktimpex.com