1. Customer Support

Our support team is available to assist with:

• Product Selection Guidance
• Technical Product Information
• Product Availability
• Quotation Requests
• Order Status
• Shipping Information
• Warranty Assistance
• Product Documentation
• Basic Installation Guidance

2. Technical Support

KT Impex provides technical support for products purchased from us.

Technical support may include:

• Product Specifications
• Model Selection
• Compatibility Information
• Operating Instructions
• User Manuals
• Product Datasheets
• Troubleshooting Guidance

For advanced programming, commissioning, or onsite installation services, additional charges may apply.

3. Warranty Support

Products covered under the manufacturer's warranty are eligible for warranty support as per the respective manufacturer's warranty terms.

Customers may be required to provide:

• Purchase Invoice
• Product Serial Number
• Product Images
• Fault Description

Warranty approval is subject to inspection by the manufacturer or authorized service center.

4. Product Documentation

Where available, KT Impex can provide:

• Product Brochures
• User Manuals
• Technical Datasheets
• Wiring Diagrams
• Installation Guides
• Product Catalogues

Documentation availability may vary depending on the manufacturer.

5. Order Support

Customers can contact our support team regarding:

• Order Confirmation
• Payment Verification
• Shipping Updates
• Delivery Status
• Invoice Requests
• Product Availability
• Bulk Orders

6. Response Time

Our standard support response times are:

• General Enquiries: Within 24 Business Hours
• Technical Support: Within 24–48 Business Hours
• Warranty Requests: 2–5 Business Days
• Bulk Quotation Requests: Within 1 Business Day

Response times may vary during holidays or high enquiry periods.

7. Support Limitations

KT Impex support does not include:

• Free onsite installation
• Electrical wiring work
• PLC/HMI programming
• Third-party product modifications
• Damage caused by incorrect installation
• Products purchased from unauthorized sellers

8. Customer Responsibilities

Customers are responsible for:

• Providing accurate product information
• Following installation instructions
• Using products according to manufacturer guidelines
• Maintaining invoices and warranty documents
• Reporting issues promptly

9. Contact Support

For product enquiries, quotations, warranty assistance, or technical support, please contact us.

KT Impex

? Email: sales@ktimpex.com

? Website: https://ktimpex.com

Business Hours:

Monday – Saturday

09:30 AM – 06:30 PM (IST)

Closed on Sundays and Public Holidays.

10. Policy Updates

KT Impex reserves the right to modify this Support Policy at any time. Updated versions will be published on this page.